Samantha Waslin, VA Expertise and The Call Answering Company

Unit 26, K3 Business Park
200 Clough Road
To connect with business owners who would benefit from support with time-consuming admin tasks, social media management, call answering and more.
Social Media Manager

Business Description

We are a family run business, providing bespoke business support packages, including call answering, virtual reception, traditional PA and Virtual Assistant services, and data cleansing/management.

Maybe you already manage all of the above without issue, so why would you consider outsourcing the work?

Because, put simply, it saves YOUR time – the one thing money cannot buy and you will never get back!  We place a big emphasis on that word – YOUR – and we tailor our bespoke services to fit with what you and your business needs. 

Our team members are experienced, professional and reliable and we strive to provide a first-class service to each and every client.

We offer a wide range of services to suit the demands of your business. Our service can be customised to suit your individual needs and is available on a full time or adhoc basis, or simply as holiday cover.

Our Virtual Assistants have a wealth of experience in each of the virtual PA services we provide, including:-

  • Inbox and diary management
  • Proofreading
  • Travel planning and booking
  • Typing and transcription
  • Social media support
  • Content creation
  • Research
  • Review management

Our call handling team work with a large number of clients in all industries, from sole traders through to national companies.  We specialise in out-of-hours call management for security and facilities/property management companies, ensuring that emergency alarm calls or call-out requests are actioned appropriately in a timely manner, or that your team conduct their safety check-ins on time. Our clients believe that our service brings significant value to their business and the following recommendation is typical of the feedback we receive:-

“The Call Answering Company support Kiwi Facilities Maintenance with critical out of hours support ensuring our inbound calls are answered and fielded to the correct engineers for immediate response. They form a major part in our aim to deliver excellent customer service day or night.”    Dan Jowett, Managing Director.

It is a well-known fact that callers generally wait no more than 30 seconds before hanging up if their call is not answered. By not answering calls in a timely manner, you could be missing out on a lot of potential business.  All of your calls will be answered by us speedily and as if we are you or your business. You clients and customers will be greeted by our polite and engaging team members, who will represent you and your business as you would expect.

Whether you are a sole practitioner, a small or medium business or even a large corporation, whatever industry you are in we can provide you with the level of service you require.

We are fully compliant with all applicable General Data Protection Registration (GDPR) legislation and registered with the Information Commissioners Office (ICO).

VA Expertise -

The Call Answering Company -